Well, Lori finally left with her load of International Delight coffee creamer after nearly 12 hours of waiting, giving her six hours to get to her first drop-off appointment in Lima, OH. Normally, that would have been enough time but the route across West Virginia was suprisingly hilly, which meant a significant drop in speed for much of the trip.
In any case, Lori managed to arrive just 30 minutes past her appointment time. And that's when she discovered this comedy of errors was not over. The shipper knew this load involved three drop-off locations but they had loaded the trailer in reverse order, putting the items for the first drop-off in the FRONT of the trailer. That meant the entire trailer had to be unloaded and then re-loaded, which meant another delay and an additional $200 in "lumper fees" (an interesting part of the trucking industry we'll explore in another post.)
By the time Lori finished the second drop (which was only 17 miles from the first location) she had to take her mandatory 10-hour break, meaning there was no way she could make the scheduled appointment for drop-off number 3 in Canton, Ohio. Prime's sales staff is supposed to contact them and get a rescheduled drop-off appointment. It's a Sam's Club warehouse. If they're anything like their parent company, Wal-Mart, the new appointment time could be as much as a day or two later.
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