What a ruckus over 20 bottles of fat free ranch dressing.
During the course of our four deliveries today (one of which was at a location that was NOT designed for semi-trucks!), one of the customers found out they had reeived five boxes of ranch dressing they hadn't ordered. Okay, fair enough. We call our claims department to find out what to do. Claims calls the shipper who says "Our records show they ordered them, they have to take them." The receiver first says okay then says "My broker says I don't have to take them and I want them back on your truck."
After some more phone calls and some very clear direction from our folks to leave the dressing and go to our next delivery, we hit the road - half expecting the bottles of dressing to be thrown off the dock and into our trailer as we pulled away.
Now we can understand why the receiver wouldn't want to take something he didn't order, as well as why the shipper wouldn't want the hassle of taking back something they shipped (though it is more likely we would have "disposed" of the dressing in one way or another). But really, all of this drama over 20 containers of salad dressing? We would think some sort of arrangement could have been worked out. Instead, there ended up being bad blood on both sides and probably the loss of a customer for the company providing the dressing.
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1 comment:
wow, talk about don't kill the messenger. I love the part about "disposing"....I would have taken 2 or 3 bottles for you guys.
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